Refund policy

1. Return Eligibility

You may request a return or exchange within 30 days of the original purchase date, provided that all of the following conditions are met:

  • The product was purchased directly from creatingbetterdays.com

  • The product is unused, unopened, and in its original, sealed packaging

  • The product is in resalable condition

  • Proof of purchase is provided

For health, safety, and regulatory reasons, opened or used consumable products cannot be returned or refunded, unless they are defective or damaged upon arrival.

 

 

2. How to Initiate a Return

Before sending any product back, you must contact us for authorization.

Please contact us at:
đź“ž Phone: 1-800-215-0223
📧 Email: info@creatingbetterdays.com

Once approved, you will receive return instructions.

Unauthorized returns may not be accepted.

3. Return Shipping Costs

  • Return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrect item.

  • We recommend using a trackable shipping service. We are not responsible for lost or undelivered return shipments.

 

 

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 7–10 business days after approval

  • Shipping fees from the original order are non-refundable, except where required by law or if the return is due to our error.

You will be notified by email once your refund has been processed.

 

 

5. Exchanges

If you wish to exchange an eligible product for a different item:

  • Contact us within 30 days of purchase

  • The original item must meet return eligibility requirements

  • Exchanges are subject to product availability

 

 

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will work quickly to resolve the issue through a replacement or refund at no additional cost to you.

 

 

7. Sale & Promotional Items

  • All sale, clearance, and promotional items are final sale

  • These items are not eligible for refunds or exchanges, unless they arrive damaged or defective

 

 

8. Non-Returnable Items

The following items cannot be returned:

  • Opened or used consumable products

  • Items not purchased directly from creatingbetterdays.com

  • Products returned outside the 30-day return window

  • Gift cards (if applicable)

 

9. Contact Us

If you have any questions about this Returns & Refunds Policy or need assistance with a return, please contact us:

đź“ž Phone: 1-800-215-0223
📧 Email: info@creatingbetterdays.com